Addsum web site and general info

Postings here will focus mainly on Advanced Accounting software updates, tips, and related topics. They will also include general comments relating to troubleshooting PC/Windows/network problems and may also include reference to our other software products and projects including any of our various utilities, or to the TAS Premier programming language. We considered setting up separate blogs for different topics so that users/others could subscribe to topics mostly aligned with their interests, but decided that it would be better to keep things simple since some topics cross over into others. We would nonetheless welcome your feedback/input in this regard. Our web site URL is Call us at 800-648-6258 or 801-277-9240. We also maintain so that older Business Tools users in particular have a greater chance to find us.


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Thursday, May 14, 2015

Win 8: This app can't run on your PC

A somewhat strange and potentially misleading message can appear on the desktop of Windows 8 PC's:

This app can't run on your PC
(much less walk!)

Most users will probably know that "run" is the same as "execute" or "operate" or "invoke" or "launch."   So we do not quibble with that terminology per se.

Use of "app" is for those of us who have been developing software programs and software applications for decades is a little disconcerting, but is now the widely used lingo for anything and everything that runs on "smart technology" (whatever that is).  We would however never refer to our accounting software as an "app" no matter how hip that might be.  

But, besides use of the informal "can't" in the context of a relatively serious and disconcerting error message like this, our objection is that the problem could well relate to the fact that it is the operating system that cannot execute the program.  Thinking that it is the program's fault, or that of its software publisher, immediately leads to potentially errant conclusions, provoking the user to start reinstalling previously working programs in acts of futility, and making a bad problem worse.

If you receive a message like this the very first time you have ever tried to "run" a newly installed program under Windows 8, then, yes, it could relate to the fact that you have a 64-bit program trying to run under a 32-bit operating system version, or perhaps anti-virus software, user permissions or SmartScreen conspiring to block your program and not allow it to run, and potentially any number of other culprits.

But, if this message suddenly appears after programs have already been working (i.e. running), then in fact the problem could be the result of incomplete processing of Microsoft automatic updates (which is why we do NOT like to enable automatic updates).

The actual solution may be to return to a prior system restore point.   Or complete the unfinished updates.

This is all sounding eerily familiar.  Incomplete automatic update problems that lead to applications not being launchable is not a new problem.  We just have now a new unhelpful error message associated with that circumstance.

Another recent example of a problem caused by an automatic update that we wrote about:

Microsoft automatic security update causes font degradation

Problems associated with incomplete XP Pro updates were legendary.   The legend continues!

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