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Postings here will focus mainly on Advanced Accounting software updates, tips, and related topics. They will also include general comments relating to troubleshooting PC/Windows/network problems and may also include reference to our other software products and projects including any of our various utilities, or to the TAS Premier programming language. We considered setting up separate blogs for different topics so that users/others could subscribe to topics mostly aligned with their interests, but decided that it would be better to keep things simple since some topics cross over into others. We would nonetheless welcome your feedback/input in this regard. Our web site URL is Call us at 800-648-6258 or 801-277-9240. We also maintain so that older Business Tools users in particular have a greater chance to find us.


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Tuesday, December 16, 2014

MSN messenger service going the way of the Dodo

Since the April 2013 retirement of  MSN messenger, also referred to as the Microsoft Messenger or as the Windows Live messenger (see announcement at, it is remarkable that problems with MSN messenger accounts have not occurred in a more widespread fashion sooner than now.

But sometime just in the past ten days or so, we noticed that our account was no longer connecting via Zoho Chat.   We thought that maybe something had changed there or that we had installed something that was preventing the connection.  In Zoho Chat, it simply attempts to connect with the message 'Connecting . . . ' which remains on screen indefinitely with no error message or any indication as to what the issue is, nor any indication of a sign-in failure.

We had no difficulties logging into which simply accesses browser-based mail.   We tried disabling/enabling the Zoho Chat settings with no change.

Proceeding to reinstall the latest version of a desktop instant messaging (IM) client we used to use, Pidgin, we still could not connect to the account getting sometimes a "connection refused by server" response.

Investigating further, we finally stumbled on these helpful postings:


And also:

We tried linking a new account using WLM protocol (instead of MSN protocol, and after installing the "msn-pecan" protocol - see first link above for the link and as recommended there) and that did not work, but then noticed the more recent indication that the HTTP method had to also be used.   That also did not seem to work;  we then changed the Server setting per one of the other recommendations to  The connection still did not at first seem to work, but shortly thereafter, and only after all of the foregoing changes, and for perhaps what will last for only a short period of time, we appear to have our "" connection temporarily back (which we have used solely to communicate with a single customer that historically has used it)!

The MSN messenger service does appear to be on life support.

Postcript:  the day following, a connection via Pidgin could again not be established.  In the intervening period,  Microsoft made a change that required HTTPS that Pidgin does not currently support.  More details.

For connectivity with Pidgin, changing the server (with or without the HTTP method checked) to did not work for us on the 18th but as of the 19th was working again. But for how long this time?!

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